FAQS
General Moving Questions
The end of the month, weekends, and summer are peak moving times. Booking early helps lock in your ideal date.
We recommend scheduling at least 4–6 weeks ahead of time—especially during the busy summer season or end-of-month moves.
Yes! We offer free estimates, and an on-site or virtual walkthrough helps us give you the most accurate quote possible.
Call us at 262-248-2400, use our online form, or email info@macsmovingandstorage.com.
We’re based in Lake Geneva, WI, and serve surrounding Wisconsin and Illinois areas with local and long-distance moving services.
Absolutely! We offer both local and long-distance moving services! MACS Moving & Storage makes long-distance moves easy and stress free. As soon as we know all the details of your move, we work hard to come up with a set schedule and route so that you can be confident that your belongings will arrive on time safely – no matter the distance.
Yes, but there are limitations. All gas, electric, and water connections must be disconnected before moving day. If you’re planning to move appliances, please ask for additional details.
For sure! Our team is trained for almost anything whether it’s a heavy china cabinet or a massive safe. We handle everything with care, even heavy furniture. We have set procedures in place to keep everyone safe during heavy moves.
Should I move my jewelry and other precious items by myself? We recommend our customers to keep those items with you at all times. This includes, but not limited to: keys, important documents (passports, drivers license, etc.), medications, loved ones ashes, phones, chargers, tablets, and computers.
We can’t transport hazardous materials, plants, perishables, or illegal items. Reach out for a complete list.
Yes. We do ask that any time our team is in your home that you are there as well. We are very self sufficient and capable, but questions still come up and we need someone around when we have them! Don’t worry, we work around your schedule so if a time doesn’t work for your schedule we will find a different time.
Packing Questions
Absolutely! We offer full-service packing services using meticulous packing procedures and quality materials to protect your belongings. Doing the packing yourself? We also offer high-quality packing supplies at a great price.
Yes, you’re welcome to pack yourself. Not sure where to start or need tips? We recommend checking out our moving guide and our blog for some packing tips and tricks, or let MACS do the hard work and pack for you! Our packing services take some of the stress away so that you can spend less time worrying about your belongings and more time worrying about paint colors in your new home!
That is mostly up to you, we just ask that you try and keep each box light enough for one individual to carry on his/her own (around 50lbs or less) to keep things moving quickly. While we love working together, needing to team lift a box can slow down a move significantly.
Soft items like clothes, towels, and linens can stay. Fragile or loose items—like jewelry, chargers, or medications—should be packed separately.
Moving Day Questions
“Port to port”. Non-binding estimates are billed hourly. The clock starts when your crew leaves our warehouse and ends when they return to the warehouse. Travel time is not billed hourly on long distance or binding estimates.
Of course! As a full-service moving company, unpacking services and debris removal are available upon request.
We work through all weather conditions. With proper equipment and tactics, our movers will take precautions to protect your home and possessions. If the schedule permits, we will accommodate a date change.
Storage Questions
Yes! We provide short- and long-term storage in our secure, climate-controlled & self storage facilities. We also offer portable storage units for rent that can be used for moving and on-site storage.
When you rent a unit from us you will receive an individual code to access our gated facilities 24/7.
The only people that can gain access to your unit are those you give access to. Because you provide the lock that secures your unit, you are the only one who can give others access should you choose to share your key and gate code with someone you trust.
At MACS Storage, purchasing a renter’s policy is strongly encouraged and in some cases required just like you would insure a rented home or apartment. If you already have a renters policy, verify that your belongings aren’t already covered!
Absolutely. We take security very seriously and have 24-hour surveillance. We also have the entire perimeter fenced in and gate only accessible by individual access codes.
Yes! We offer climate-controlled storage and keep the temperature regulated year round to ensure your belongings aren’t being damaged. This is beneficial for electronics, artwork, instruments, wood and leather furniture, and appliances.
Yes! Combustibles, explosives, and harmful chemicals are not allowed, as well as weapons and any illegal contraband. We also ask that you not store large amounts of liquids as this can cause damages to not only your belongings but others as well if they begin to leak or break. Food (perishable or not) is not allowed as it can invite pests like rats, mice, and bugs. You should also ensure that anything absorbent or capable of holding moisture is completely dry to prevent mold from spreading in our units.
Absolutely not. It is illegal in the state of Wisconsin for anyone to be housed in a storage unit.
If you lock yourself out of your unit (whether you locked the keys in or lost them) we ask that you contact us before trying to gain entry yourself. For obvious reasons we prefer not to have people walking about with bolt cutters and forced entry can cause costly damages to our facility.
Storage pods are perfect for slower moves, like when you’ve sold your home but haven’t found a new one quite yet. You may decide to move in with a family member or friend or use a short term rental. You can pack up your unneeded belongings into the pod to be delivered at your new home when you’re ready!
Storage pods are perfect for slower moves, like when you’ve sold your home but haven’t found a new one quite yet. You may decide to move in with a family member or friend or use a short term rental. You can pack up your unneeded belongings into the pod to be delivered at your new home when you’re ready!
Our prices vary based on the size of the unit. Contact us today for a quote on each unit!
Payments & Policies
Pricing depends on distance, weight, labor time, and any extra services (like packing or storage).
Yes, a deposit is typically required to reserve your move. Amounts may vary by service type.
We accept cash, major credit cards, certified checks, and personal checks.
Let’s Get in Touch
Call (262) 248-2400 or contact us online to get a quote on our moving, packing & storage services. Have questions? Ready to schedule an appointment? Let’s Talk!