Pricing & Estimates
We know a moving quote only helps if you can tell what it includes — and what happens if the job is simpler or more complicated than planned. Here’s how pricing works at MACS Moving & Storage.
Free, no-obligation estimates are available. We can do an on-site or virtual walkthrough so the quote is based on what is actually moving. Call 262-248-2400, email info@macsmovingandstorage.com, or request a quote online.
Our Pricing Promise
96% of our hourly jobs come in under the estimate. That comes down to honest customers, thorough estimating, and a Sales and Operations team that takes real pride in getting the number right.
We prefer a flat rate when the scope of the work is fixed. If the scope is still unknown or likely to change, we can run the job hourly.
Hourly vs. flat-rate pricing
When we use a flat rate. If we can see a clear, fixed scope — what’s moving, the addresses, and the access at both places — we prefer to quote a flat rate. You know the number before we show up.
When we run the job hourly. If the scope is still unknown or likely to change, we can run the job hourly. On hourly jobs, billing is port to port: the clock starts when your crew leaves our warehouse and ends when they return to the warehouse.
Travel time is not billed hourly on long-distance or binding estimates.
We’ll recommend the pricing style that fits your move after we see the inventory, the addresses, and the dates. If you’re hoping for a flat-rate quote, request a quote and mention that in General Notes.
Our estimate types
Your written estimate will say which type it is:
- Local Flat Rate — A set price for a local move when the scope of work is fixed.
- Local Hourly — A local move billed hourly, port to port, when the scope is unknown or variable.
- Interstate Binding — A binding price for a long-distance move, based on the inventory and services listed.
- Interstate by Weight — Used occasionally for interstate shipments, with the price based on the weight of what we’re moving and the distance.
If you add items, need extra packing, or access is different from what we planned for (stairs, a long carry, limited parking), the estimate may need to be updated — we’ll talk that through before moving day whenever we can.
For a deeper walkthrough of what should appear on a professional estimate, see What Does a Moving Estimate Include?
Booking fees, deposits, cancellations, and refunds
- Local moves: A $25 booking fee holds your date on the calendar.
- Long-distance moves: A $500 deposit books your dates on the calendar.
Cancellations within 7 days of the move have a $500 cancellation fee. Cancellations 8 or more days out are fully refundable.
Payment methods and when payment is due
We accept check, cash, ACH, debit, or credit card. Credit cards carry a 3% fee.
Payment is due at the end of each part of the move unless MACS Moving & Storage approves otherwise in writing.
Flexible financing is also available through our partner Wisetack. You can learn more on our financing page.
How to get a quote
- Fill out the form or call 262-248-2400.
- Tell us where you’re moving from, where you’re going, your target date, and anything unusually heavy or fragile (a piano, a safe, artwork).
- We’ll follow up. Move coordinators reach out to new leads within an hour, 7 a.m.–9 p.m., every day of the week. An on-site or virtual walkthrough helps us give you the most accurate quote.
- You’ll receive a written estimate that names the estimate type: Local Flat Rate, Local Hourly, Interstate Binding, or occasionally Interstate by Weight.
If you’d like a flat-rate quote, say so in the form’s General Notes field. There’s no separate form. Our office hours are Monday–Friday, 8 a.m.–5 p.m.
Every customer gets a dedicated move coordinator, and you’ll have access to our customer portal. Your coordinator will guide you from the first call until after the move is complete.
Claims & Protection
We take care to protect your home and your belongings, and we keep the number of claims low. Damages and claims are 0.38% of revenue year-to-date as of November 13, 2026.
No company can promise that nothing will ever be scuffed or broken. What we can promise is that we’ll tell you how coverage works before moving day, and that we’ll handle it directly if something goes wrong.
Valuation coverage. Local, hourly, and long-distance moves include basic valuation coverage. Full replacement value protection is also available if you want more peace of mind. Ask your move coordinator for details.
If something is damaged. Take photos and call the office, and you’ll be in contact with our Sales Manager.
We hate claims as much as you do, and we believe in making it right. Most customers who’ve had an accident with MACS become repeat customers because we make it right.
To ask a question or start a conversation about a claim, call 262-248-2400 or email info@macsmovingandstorage.com.
Pricing & Estimates FAQ
How accurate are your hourly estimates?
96% of our hourly jobs come in under the estimate. That comes down to honest customers, thorough estimating, and a Sales and Operations team that takes real pride in getting the number right.
Do you offer flat-rate pricing?
Yes. We prefer a flat rate when the scope of the work is fixed. If the scope is still unknown or likely to change, we can run the job hourly. Ask for a flat-rate quote when you contact us, and we’ll tell you which option fits.
What types of estimates do you give?
Local Flat Rate, Local Hourly, Interstate Binding, and occasionally Interstate by Weight. Your written estimate will say which type you’re receiving.
Do you require a deposit or booking fee?
Yes. A $25 booking fee holds your date for a local move. A $500 deposit books your dates for a long-distance move.
What is your cancellation policy?
Cancellations within 7 days of the move have a $500 cancellation fee. Cancellations 8 or more days out are fully refundable.
What payment methods do you accept?
Check, cash, ACH, debit, or credit card. Credit cards carry a 3% fee. Payment is due at the end of each part of the move unless we approve another arrangement in writing. Financing through Wisetack is also available. See our financing page.
What happens if something is damaged?
Take photos and call the office, and you’ll be in contact with our Sales Manager. We hate claims as much as you do, and we believe in making it right. See Claims & Protection, above.
You don’t need a separate form. Request a quote on our Contact page, and in General Notes tell us you’d like a flat-rate quote. If the scope is still unknown or likely to change, we can run the job hourly instead. Call 262-248-2400 if you’d rather talk it through.