Why MACS is Different

MACS Moving & Storage is a family-owned moving company based in Lake Geneva, Wisconsin, founded by Kurt Hintz. We’ve been at this since 2013. We move families and businesses locally in Southeast Wisconsin and Northern Illinois, and long-distance to the 48 contiguous states.

Here’s what we think actually matters when you choose a mover.

We try to come in under the estimate — and usually do

96% of our hourly jobs come in under the estimate. That comes down to honest customers, thorough estimating, and a Sales and Operations team that takes real pride in getting the number right.

We prefer a flat rate when the scope of the work is fixed. If the scope is still unknown or likely to change, we can run the job hourly. Your written estimate will be a Local Flat Rate, Local Hourly, Interstate Binding, or occasionally Interstate by Weight quote.

We work carefully, and we stand behind the work

Damages and claims are 0.38% of revenue year-to-date as of November 13, 2026. No move is automatically risk-free, but we train our crews to treat your home and your belongings with care, and we have a process if something goes wrong.

Our movers are W-2 employees, professionally trained through MACS’s extensive Mover Attributes Program. It’s a step-by-step certification ladder: new hires start with orientation and padding fundamentals, then earn a Trained Mover milestone before moving into specialties such as packing, pianos, loading, driving, and crew leadership. Skills are practiced and demonstrated, not just taught in a classroom.

If something is damaged, take photos and call the office, and you’ll be in contact with our Sales Manager. We hate claims as much as you do, and we believe in making it right. Read more on our Claims & Protection section and in the FAQ.

You’ll have a coordinator — and a portal — from start to finish

Every customer gets a dedicated move coordinator. Your coordinator will guide you from the first call until after the move is complete, and you’ll have access to our customer portal along the way. Coordinators reach out to new leads within an hour, 7 a.m.–9 p.m., every day of the week. If you’re a repeat customer and you had a great experience with a crew, we try to schedule you with them again.

You can move and store without unloading twice

Our portable storage units can stay on your property or at MACS, and climate-controlled portable storage is available. Load the unit once, store it if you need to, and have it delivered when you’re ready — without the extra unload-and-reload that comes with hopping from a truck to a warehouse and back onto a truck. See One-Touch Hybrid Moves. Portable storage is offered in Wisconsin and Northern Illinois, not in Florida.

You’re working with the same company, not a broker

We are a licensed interstate carrier (USDOT #2386699, MC #820142) and a direct carrier, not a broker. The company that quotes the job is the company that moves you — no handoff to an unknown third party.

A family business with room to take care of the job

From one truck and a single mover, we’ve grown into a company with 20+ trucks, 40+ employees, and 800+ five-star reviews, plus more than 400 portable storage units and 100,000+ square feet of climate-controlled warehouse space. We also offer packing, piano and safe moving, commercial moving, and self-storage.

Get a free quote or call 262-248-2400. Our office hours are Monday–Friday, 8 a.m.–5 p.m.

We prefer a flat rate when the scope of the work is fixed. Use our regular quote form and mention it in General Notes. We’ll follow up.